Help Information (Mobile Services)

This section covers Help on the following topics:
 - How to Unsubscribe
 - Handset Compatibility
 - Network Help
 - Getting WAP Help
 - Lost WAP Link
 - Paying for Services

How to Unsubscribe

To cancel any service, including free service messages text STOP to 69696, 69800, 79900, 85020 or 89494 (depending on the service used).

Handset Compatibility

See your handset instructions for information regarding saving, storing and viewing your content.

Some content or services may be incompatible with certain handsets – before you order any product please ensure that your handset supports the product you want to purchase.

Please check with your network service provider or handset manufacturer if unsure.

Network Help

If you have problems setting up and making a WAP connection or sending/receiving text messages, you should contact your network provider for help.

Customer Care contact numbers and websites for each UK network (correct at time of publishing):

Vodafone - 07836 191191 - www.vodafone.co.uk

O2 Contract - 0870 5860860 - www.o2.co.uk

O2 Prepay - 0870 5678678

Orange Contract - 07973 100150 - www.orange.co.uk

Orange Prepay - 07973 100451

T-Mobile - 0845 4125000 - www.t-mobile.co.uk

Virgin - www.virginmobile.com

3 - 0870 7330333 - www.three.co.uk

Getting WAP Help

Most new handsets support products such as wallpapers, polyphonic tones, java games, animations, real tones, video streaming, etc. These types of products are delivered to the handset via a WAP download.

New handsets are typically provided with WAP set up and therefore you may not need to do anything in order to use these products.

Older phones often require the user to contact the network to set-up or up-date the handsets WAP settings. The networks can do this 'over the air' by SMS and it takes just a few seconds.

If you have any doubts about whether your WAP settings are configured correctly contact your network provider before you order any products or services.

Lost WAP Link

It is possible that the message with your WAP link is still in your handset somewhere.

Check your Service message inbox, MMS inbox, SMS inbox and any other folder in your Messages folder. Some handsets require you to go to your Bookmarks folder and may require you to make a WAP connection first.

If you have lost your service link, try the following:

Phone Make -> Menu Location

Nokia -> Menu > Services > Service Inbox

Nokia 7650/3650 -> SMS Message Inbox

Samsung -> Menu > Funbox > Wapbrowser > Push Message

Siemens -> Surf & Fun > Internet > Inbox

Sharp -> Live > Alert Inbox

Sony Ericsson -> Messaging > Wap Push

Motorola -> Message Center > Browse Messages

Paying for Services

Our services are charged in a variety of ways. Video Calls are charged per minute by your mobile Network Provider. Picture Packs and other content may be charged via Premium Text Message (SMS) by your Network Porvider or in some cases may be charged to your credit card.

Please always ask the bill payer's permission before subscribing to or ordering any service.

Please ensure you have enough credit on your phone to pay for the entire order.

We do not deliver a product until it is fully paid for.